Posted by Matt Johnson on Wed, Mar 17, 2010
Courtney Layton's unofficial job title is the Vice President of Client Happiness. She's in charge of making sure that each and every HealthBridge client (close to #400 now) is pleased as punch with our caregiver services.
So, why does she spend so much time interviewing our staff?
Well, it's no secret that great caregivers lead to happy clients.
A few months ago, in one of our team sessions, I asked Courtney, "what makes our exceptional caregivers so awesome?"
Her answer has far surpassed our expectations. She spent the last two months interviewing our top performing staff. We call them our "Dream Team." Unlike most employee interviews, she made no presumptions about their answers.
Instead, she asked questions like:
- What skills make a good caregiver?
- What makes you a superior caregiver?
- How do you make a positive first impression?
- What is your most important skill, in the opinion of your clients?
I'm thrilled with our Dream Team's responses. We have learned so much about how they work, what makes them happy, and why they are so exceptional.
Over the next few weeks, we will publish the results of this study here in our news section and on our blog.
As we take what we've learned from the Dream Team and apply it to all of our staff, we expect to see wonderful improvements.
I'm proud of our team. Their work exemplifies putting service to the client first above all else, which is our first guiding value.
Thank you,
-- Matt Johnson
Posted by Amanda Tanner on Wed, Mar 10, 2010
We are proud to announce that our caregiver of the week is Lucy Muiruri! This is Lucy's second time to be selected for caregiver of the week!
Lucy was one of HealthBridge's first employees and is still with us to this day. She is an amazing person and caregiver. Lucy is a highly valued employee of HealthBridge and we truly appreciate everything she does.
Read her caregiver interview from the first time she won.
Thanks, Lucy. Congratulations on being the Dallas senior care giver of the week!
Posted by Amanda Tanner on Wed, Feb 10, 2010
We are proud to announce that our caregiver of the week is Jane Fowler! This is Jane's second time to be selected for caregiver of the week which is a HUGE accomplishment!
Jane is an exceptional caregiver. She is always willing to do whatever she can to make her clients happy. No matter the circumstance or situation, Jane will be there with a smile on her face. We believe that when you're selecting caregivers, you can certainly use Jane as a model.
Read her caregiver interview from the first time she won.
Thanks, Jane. Congratulations on being the Dallas senior care giver of the week!
Posted by Amanda Tanner on Tue, Feb 09, 2010
We are proud to announce that our caregiver of the week is Sophia Khasacha! Sophia answers our "Caregiver Interview" below.
Why did you become a caregiver?
To take care of people and perform health related activities that a sick person can not perform independently.
Tell us the Funniest moment you've had caring for a senior?
I once was teaching a senior how to clean his dentures. I was talking very loudly so he could hear me and at the end of my teaching he said "honey, I am old, not deaf!"
Describe something interesting you've learned from a client.
I have learned to enjoy every moment of my life no matter the circumstance.
If you weren't a caregiver, what other type of work would you enjoy?
Human resources.
What is one thing you wish your clients knew about you, but don't?
That I am very patient.
What's your favorite movie?
The Pursuit of Happiness.
Outside of work, what's your favorite activity?
Watching movies with my 14 month old son.
If you could go anywhere on vacation, where would you go?
The Bahamas.
What's your favorite time of year?
Spring.
Who is your hero?
My mom.
Thanks, Sophia. Congratulations on being the Dallas senior care giver of the week!
Posted by Amanda Tanner on Fri, Jan 29, 2010
What a milestone! In the past 10 months, subscriptions to HealthBridge's Senior Care Blog have grown 643%. Congratulations to all our contributors and thank you to all of our dedicated readers. We value your time and opinions and are very thankful to have you as fans!
Over the past 10 months, we have written 134 articles for the senior care blog, attracting a bevy of readers and comments. The blog is an integral part of our success - it's our way of sharing the senior care tips and advice that we gather while delivering thousands of hours of in-home care. We cover all facets of senior care like selecting caregivers, paying for senior care, finding resources, current events and more.
If you haven't checked out the senior care blog, I encourage you to do so.
Click the following links to access the Senior Care Blog in your preferred format:
To read: Senior Care Blog
To subscribe by email: Get this eBook and Subscribe
To subscribe by RSS: Visit our feed
Posted by Matt Johnson on Tue, Jan 26, 2010
The Richardson Chamber of Commerce hosted a kick off event today for its Live Healthy North Texas program. Live Healthy North Texas is designed to help individuals and companies begin an active, healthy lifestyle.
Who better to deliver the keynote at a health and wellness event than Dr. Kenneth Cooper, the world-renown creator of modern aerobic fitness?
Dr. Kenneth Cooper with HealthBridge CEO Matt Johnson
Dr. Cooper inspired attendees at the event by describing how simple changes to your lifestyle can add years to your life.
To find out more about Dr. Cooper's life changing approach to health and wellness, visit the
Cooper Aerobics website or visit their beautiful, sprawling campus on Preston Road in Dallas.
While you're there, be sure to congratulate Dr. Cooper and his staff on 40 years of improving the health and life of his clients.
Posted by Amanda Tanner on Thu, Jan 21, 2010
HealthBridge will join the Richardson Chamber of Commerce as we start off the Live Healthy North Texas 100 Day Challenge with an inspirational message from Dr. Kenneth Cooper, founder of the Cooper Aerobics Center!
Kenneth H. Cooper, M.D., M.P.H., pioneered the concept of preventive medicine and continues to be an international authority on how to live a healthy lifestyle. For anyone who has seen him in action, at age 78, he is a living, breathing example of what consistent exercise, proper nutrition, proper supplementation, maintaining a healthy weight and stress management can do for a person. He preaches these pillars as ways to achieve the best quality and quantity of life possible…and he’s experiencing both.
Cooper Aerobics Center in Dallas is an international leader in health and wellness research, education, products and services - all designed to help people achieve optimum health and fitness at every stage of life.
HealthBridge CEO Matt Johnson has the dubious task of following Dr. Cooper's speech by delivering closing remarks at the event.
To attend this event, visit the Richardson Chamber of Commerce by clicking here.
Posted by Matt Johnson on Fri, Jan 15, 2010
When the Greater Dallas Chapter of the Alzheimer's Association learned they were able to invite one volunteer to join them at a conference, they turned to HealthBridge Vice President Courtney Layton.
As part of the 2010 Memory Walk Conference, Courtney will be traveling to Anaheim, California to represent the Greater Dallas Alzheimer's Association February 4th and 5th.
Courtney will be working with chapters of the Alzhiemer's Association from around the country to:
- Run world class events
- Build the volunteer infrastructure for the Memory Walk
- Attract and retain sponsors and participants
Courtney is the Vice President of HealthBridge and the author of the Essential Senior Care Documents Guide. Courtney holds a Bachelor of Arts degree from the University of Texas.
The Greater Dallas Chapter of the Alzheimer's Association is the organization responsible for the annual Memory Walk in the Metroplex. The Memory Walk is a fun, family oriented fundraiser that brings tens of thousands of people together in support of finding a cure for Alzheimer's Disease.
To learn more about Courtney, read her bio.
To get involved with the Alzheimer's Association, click here.
Posted by Amanda Tanner on Wed, Jan 13, 2010
We are proud to announce that our caregiver of the week is James Movea! James answers our "Caregiver Interview" below.
Why did you become a caregiver?
I truly care about the elderly and when I was younger my elderly grandma needed care and I couldn't provide it for her because I was too young so I told myself that one day I would care for the elderly.
Tell us the Funniest moment you've had caring for a senior?
When one of my patient's would know exactly who I was one day, we would be best friends the next and he would have no idea who I was the next.
Describe something interesting you've learned from a client.
I have learned that the elderly are so appreciative.
If you weren't a caregiver, what other type of work would you enjoy?
I would like to be an LVN or RN.
What is one thing you wish your clients knew about you, but don't?
I wish they knew how much compassion I have for them.
What's your favorite movie?
Titanic
Outside of work, what's your favorite activity?
I like to play and watch soccer.
If you could go anywhere on vacation, where would you go?
Hawaii
What's your favorite time of year?
December because of the Holiday's.
Who is your hero?
Jesus Christ
Thanks, James. Congratulations on being the Dallas senior care giver of the week!
Posted by Amanda Tanner on Wed, Dec 30, 2009
We are proud to announce that our caregiver of the week is Caroline Egbuka! This is Caroline's second time to be selected for caregiver of the week which is a HUGE accomplishment!
Caroline is a wonderful caregiver. She is always willing to do
whatever she can to make her clients happy and feel comfortable. No matter the circumstance
or situation, Caroline will be there with a smile on her face. We
believe that when you're selecting caregivers, you can certainly use Caroline as a model.
Read her caregiver interview from the first time she won.
Thanks, Caroline. Congratulations on being the Dallas senior care giver of the week!