Dallas In Home Care Guide

Dallas In Home Care Guide

Download the guide that has helped hundreds of families simplify senior care.

Download our Dallas In-Home Care Guide.

Frequently Asked Questions

  1. How do you select and screen your home health caregivers?
  2. Is HealthBridge insured?
  3. Must I commit to a minimum term of care?
  4. Can I meet my caregiver in advance?
  5. What if my caregiver is sick?
  6. How quickly can I get home health services?
  7. What are my payment options?
  8. Is HealthBridge a member of any state or national overseeing body?
  9. Are your caregivers employees of HealthBridge or independent contractors?
  10. Why should I choose HealthBridge?
  1. How do you select and screen your caregivers?
    • Our caregivers' backgrounds are carefully scrutinized. We thoroughly check their employment and personal references, and conduct a criminal background search. Potential caregivers are interviewed by our professional Care Coordinating staff, followed by a second orientation session and interview. Throughout this process, all the information we acquire is used to make the best possible match between the older adult and caregiver. Top
  2. Is HealthBridge insured?
    • Absolutely. For our clients’ protection and peace of mind, our caregivers are bonded and covered by general and professional liability insurance coverage. Top
  3. Must I commit to a minimum term of care?
    • No. At HealthBridge, we believe in Client Directed Care. There is no commitment to a minimum hourly term or duration of care. You may cancel at any time. Top
  4. Can I meet my caregiver in advance?
    • Yes, you may meet your caregiver(s) in advance and decide who meets your unique needs. Top
  5. What if my caregiver is sick?
    • At HealthBridge, we take our commitment to caring for your loved one seriously. If your caregiver is sick and you desire a substitute caregiver, we will provide one. In fact, in such situations we often pay travel expenses to our caregivers to respond to emergency fill-in situations, at no extra cost to you. Top
  6. How quickly can I get services?
    • The more notice we have, the more time it allows us to find a good match for your loved one. In the event of an emergency, we can find you a qualified caregiver within hours. Top
  7. What are my payment options?
    • We accept private payments by check or credit card. We can also help you with Long Term Care (LTC) insurance which often covers our services. If your loved one is a Veteran, HealthBridge serves can be covered by the Veterans Affairs Aid & Attendance Pension program. Also, you should download the Dallas In Home Care Guide.  It has a section dedicated to paying for home health care.  Top
  8. Is HealthBridge a member of any state or national overseeing body?
    • Yes. HealthBridge is licensed by the Texas Department of Aging and Disability Services as a Home and Community Support Services Agency and Personal Assistance Service. Our license number is: 011406. This licensure means that we adhere to stringent home health care requirements set up to protect older Texans. Top
    • We are a member of the National Private Duty Association (NPDA), the nation's first association of private duty home care, including non-medical home care services. The NPDA's purpose is to enhance the strength and professionalism of private duty home care providers through public education and fostering of industry best practices. Membership into the NPDA is selective and requires adherence to high standards of care and professionalism. More information about the NPDA and the home care field can be found at privatedutyhomecare.org. Top
  9. Are your caregivers employees of HealthBridge or independent contractors?
    • Our caregivers are employees, not independent contractors. HealthBridge pays all required state and federal taxes as well as employer Social Security taxes. Top
  10. Why should I choose HealthBridge?
    • HealthBridge knows exactly what you're going through. We were founded upon the sole concept of helping the elderly stay at home safely and comfortably for as long as they can. We are not a franchise, a registry, or a part of a national institutional conglomerate. On the contrary, we are a closely held Texas born and operated family company. Through our hard work, demonstrated commitment to the elderly, and the invaluable support of our clients and associates, we have become a household name, and earned a fine reputation as Dallas's most trusted and professional private provider of home care services. Top